juragan138Privacy Policy

This page describes what data we collect when you use juragan138 and how we keep that data protected. We collect personal information only when necessary to deliver our services—account verification, payment processing, and customer support. Our commitment is to handle your information transparently and in compliance with applicable data-protection standards.

When you create an account on juragan138, you provide an email address, identity documents for Know Your Customer verification, payment details (linked to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and optional contact information. We use this data to verify your eligibility, process deposits and withdrawals, settle wagers, prevent fraud, and respond to your support requests across our sportsbook (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

We do not sell your data to third parties for marketing. We do not share your identity information with unrelated companies. Data is shared only with payment processors, fraud-detection vendors, and legal authorities when required by law. This policy covers all juragan138 services accessible from our main platform.

Data we collect on juragan138

Account and identity information

We collect your email address, full name, date of birth, and national identification number (or passport number) during account registration. This information is required by Know Your Customer regulations to verify your identity and prevent fraud. We also request proof of residential address—typically a utility bill or government document—to confirm you live where you claim and to prevent account misuse.

Your password is encrypted and never stored in plain text. We use industry-standard hashing algorithms so that even our staff cannot retrieve your original password. If you forget your password, we send a secure reset link to your registered email address.

Payment and transaction data

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction amount, timestamp, payment method, and your account balance. We do not store your full payment credentials (card numbers, bank account numbers)—these are processed directly by our payment partners who maintain their own security standards.

We retain transaction history so you can view your deposit and withdrawal record. This data is essential for settlement, dispute resolution, and tax reporting if applicable in your jurisdiction.

Gameplay and activity logs

We log every wager you place on our platform—slots, live dealer, sportsbook, esports, and number prediction. These logs include bet amount, odds, outcome, and timestamp. This data allows us to settle disputes, detect unusual patterns, and provide you with an accurate account history. We retain gameplay logs for at least twelve months.

Support and communication data

When you contact our support team via live chat, email, or in-app messaging, we log your message content, the agent's response, and the timestamp. We keep these records to resolve disputes, train our team, and improve our service. Support tickets are retained for at least two years to handle any future claims.

Technical and device information

We collect your IP address, browser type, device type, and operating system when you access juragan138. This helps us prevent fraud, troubleshoot technical issues, and understand how members use our platform across Jakarta, Surabaya, Bandung, Medan, and Semarang. We may also use cookies and similar tracking technologies to remember your login session and preferences.

How we use and protect your data

Use of your information on juragan138

We use your data for the following purposes: verifying your identity during account opening and periodic reviews, processing deposits and withdrawals, settling wagers and disputes, detecting fraud and money laundering, complying with legal obligations, and responding to your support requests. We do not use your data for direct marketing unless you opt in, and we do not sell or trade your information to advertisers or data brokers.

Our servers are located outside Indonesia, which means your data may be processed and stored on international infrastructure. This is necessary for platform reliability and disaster recovery. We maintain contractual agreements with our hosting providers to ensure they meet our security standards.

Third-party processors and data sharing

We share your data with the following categories of third parties: payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete transactions; fraud-detection vendors to verify transactions and prevent abuse; customer-support platforms to manage your inquiries; and legal authorities when required by court order or law. We do not share your data with unrelated companies, marketing agencies, or social-media platforms.

Data retention and deletion on juragan138

We retain your account information and gameplay history as long as your account is active. If you request account closure, we retain transaction records for seven years to comply with financial regulations, and we anonymize your personal information (name, email, ID number) after two years. You may request deletion of non-essential data (preferences, support notes) at any time, subject to legal hold requirements.

We at juragan138 believe that data security is non-negotiable. We encrypt data in transit and at rest, limit staff access to personal information, and conduct regular security audits to ensure our systems remain protected against unauthorized access.

Cookies and tracking on juragan138

We use cookies to maintain your login session and store preferences (such as language or theme). These are essential cookies required for platform functionality. We do not use third-party analytics cookies that track your behaviour across other websites. If you disable cookies in your browser, some features of juragan138 may not work properly.

Your rights regarding your data

You have the right to access your personal data at any time via your juragan138 account dashboard. You may request a copy of your data in a portable format. You may correct inaccurate information by updating your account settings. You may request deletion of optional data (preferences, nicknames) at any time. You may opt out of promotional communications, though operational emails (account verification, withdrawal notifications) cannot be disabled.

To exercise these rights, contact our support team via live chat or email. We will respond within standard business hours and guide you through the process.

Policy updates and contact

We may update this privacy policy to reflect changes in our practices or applicable law. Material changes will be announced via email and in-app notification. Continued use of juragan138 after an update constitutes acceptance of the revised policy.

If you have questions about your privacy on juragan138, contact us at our FAQ pagevia live chat, or through our support teamWe are committed to responding transparently to all data-related inquiries during business hours.